72
Hour Prototype Guarantee
100+
Brands Transformed
10+
Years of Pixel-Perfect Craft
Services We Offer
Everything your dropshipping support team needs — in one place.
1.Core Support
- General customer queries
- For technical queries, we request supplier details
- Order status & tracking updates
- Refunds/returns as per your policy
3.Order Fulfillment
- Process via platform or supplier.
- Tracking uploads included at no charge.
2.Chargeback Handling
- Evidence packs (tracking, screenshots, timelines);
- Carrier/processor follow-ups
- We handle disputes professionally, but final decision is by processors.
Why Choose Us:
Experience, Speed & Expertise You Can Rely On.
- 6+ years experience with dropshipping stores
- Dropship-native support
- Chargeback handling expertise
- Fulfillment-friendly: free tracking uploads if files provided
- Manual platform uploads require notification
- SLA: 12–24h response time
- Timezone match depends on request nature and supplier confirmation
- Proven at scale with major dropshipping brands
Our Process
How We Simplify Your Workday
From onboarding to daily task management — our streamlined process ensures smooth communication, efficient execution, and measurable
1.Plug-in
We get access and prep tools.
- Share store access
- email credentials
- supplier contact
2.Setup
Assign dedicated VA within 24 - 48h.
- VA assigned within 24–48h after payment confirmation
3.Go Live
We manage support, you focus on growth
- We manage inbox
- contact via Slack/WhatsApp if needed
4.Optimize
Weekly performance report.
- Weekly report + complaints summary
Use cases
Built for fast-moving dropshipping
From onboarding to daily task management — our streamlined process ensures smooth communication, efficient execution, and measurable
New store launch
Policies, macros, and help-center setup in just days, get ready for customer interactions fast.
Scaling ads & volume
Maintain 12–24-hour responses even when your ad spend spikes and ticket volume grows.
Chargeback defense
We prepare evidence packs and handle disputes professionally. Final decision always with processors.
Supplier-dependent queries
Some questions rely on supplier confirmation, we manage expectations and follow SOPs cleanly.
Plans Designed to Help You Grow
Standard
-
50–70 emails/day
-
Handle customer queries
-
Refund/replacement resolution
Growth
-
Up to 150 emails/day
-
Includes chargeback handling
-
Weekly report + issue insights
Standard
-
200–250 emails/day
-
Includes chargeback handling
-
Priority handling with multiple VAs.
Trusted by Our Happy Clients
Frequently Asked Questions
Typically no — weekends off ensure productivity. Double charge for weekend coverage.
WhatsApp/Slack, Shopify/Woo, Gorgias/Zendesk, Shopify Inbox, Meta/TikTok DMs, Email.
Yes, included in Growth & Scaling.
We process via platform/supplier; free tracking uploads if files provided; manual uploads require notice.
Yes — Standard plan or $9/hour.